KANDAP DROP KERBS
Data Protection Officer:
Kandap has appointed a Data Protection Officer for you to contact if you have any concerns or questions about the Kandap personal data policies and practices in relation to your data.
Data Protection Officer
10 Abington Grove
Personal Data: The principals for what is personal data are based on current legislation, which identifies that Personal Data is any information that relates to you whether directly or indirectly.
Under the EU’s General Data Protection Regulation: Personal Data is defined as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
Special Categories of Personal Data: Certain data are classified under the Regulation as “special categories”:
- Ethnic origin
- Political Opinions
- Religious Beliefs
- Trade-union membership
- Genetic Data
- Biometric Data
- Health Data
- Data concerning a natural person’s sex life
- Sexual orientation
Consent is required for Kandap to process any types of personal data, but it must be explicitly given. If we ever ask you for sensitive personal data we will always tell you why and how the information will be used.
Information Kandap may need to collect and store from you: In order for us to provide you with the sale of goods and services such as labels/printers/barcoding equipment or as part of a contract to provide a Managed Services solution, we need to collect personal data. Failure to provide the relevant personal data could mean the Kandap is unable to provide the sale of goods or services.
Information you give us: You may give us information about you by filling in forms on our website’s or by corresponding with us by phone, email or otherwise. This includes information to use our site, search for a product, place an order on our site or otherwise contact us. Such information could include (but not limited to) your name, address, telephone number(s) and your email address. If you register on our website(s), we will collect a username and password, that is linked to you as an individual. We may also collect if needed your personal address & personal email address.
We are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.
We may pass your personal data on to our service providers who are contracted to Kandap in the course of dealing with you. Our contractors are obliged to keep your details securely and use them only to fulfil the service they provide you on our behalf.
Once your service need has been satisfied or the case has been closed, they will dispose of the details in line with Kandaps procedures, unless they are legally required to retain the information. If we have collected any sensitive data and wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do so.
Occasionally the Kandap, obtains personal data whilst acting as data processor as part of a Service provision. Once the service has ended we will dispose of any personal information in line with Kandaps procedures.
How Kandap uses your information: Kandap will process – that means collect, store and use – the information you provide in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances, the law sets the length of time information has to be kept, but in most cases Kandap will use its discretion to ensure that we do not keep records outside of our normal business requirements. Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Improving Our Service: Kandap does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
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Using your personal data: We will use the information you provide for the following purposes:
- To complete a quotation or sale for goods or services
- To correspond with you after a sale of goods or services
- To ship your goods or complete services
- To repair and triage devices
- To improve and personalize your experience when you use our website;
- To improve our products and services and for the development of future products and services;
- Direct marketing activities, subject to your consent.
- For internal record keeping and administration of records;
Your Rights: The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. A good explanation of them is available on the website of the Information Commissioner’s Office.Kandap under the General Data Protection Regulation provides the following rights for individuals in regard to their personal data:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making including profiling
These collectively give you the rights to withdraw consent at any time where relevant.
The right of access – You have a right to understand what personal data is being processed and have access to this personal information.
Kandap will provide a copy of this information with 30 days of the request on validation of your identity and your rights to have this information.
If we do not respond to your request, we will explain why to you, informing you of your right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
The right to rectification – You have a right to have your personal data corrected if you believe there is inaccuracies or incompleteness.
Kandap will respond to rectification requests within 30 days of the request on validation of your identity and your rights to have this information rectified.
Where we are not taking action in response to a request for rectification, we will explain why and inform you of your right to complain to the supervisory authority and to a judicial remedy.
The right to erasure – You have a right to have your personal data erased, this is also known as the right to be forgotten. This broad principle gives you the right to have your personal data removed if there is no compelling justification or legislative / regulatory reason to either retain your personal data or continue processing.
Kandap will respond to erasure requests within 30 days of the request on validation of your identity and your rights to have this information erased.
The right to erasure does not provide an absolute ‘right to be forgotten’. You have a right to have personal data erased and to prevent processing in specific circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
- When the individual withdraws consent.
- When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
- The personal data was unlawfully processed (ie otherwise in breach of the GDPR).
- The personal data has to be erased in order to comply with a legal obligation
Where we are not taking action in response to a request for erasure, we will explain why and inform you of your right to complain to the supervisory authority and to a judicial remedy.
The right to restrict processing – You have a right to block or suppress processing of your personal data.
- The right to block or suppress processing of your personal data is allowed under certain circumstance
- If you contest the accuracy of your personal data
- If you object to the processing and are contesting the legitimate grounds the Kandap are using to process your personal data.
- If processing is unlawful and you request restriction rather than erasure
- If personal data is no longer used, but is needed to establish, exercise or defend a legal claim.
The Kandap will respond to restriction of processing requests within 30 days of the request on validation of your identity and your rights to have this information rectified.
Where we are not taking action in response to a request to restrict processing, we will explain why and inform you of your right to complain to the supervisory authority and to a judicial remedy.
The right to data portability – You have a right to data portability allowing you in certain circumstances to have your personal data ported across to another IT environment in a safe and secure way without hindrance to usability.
Kandap currently does not carry out any automated processing where the need for your personal data to be ported is applicable.
The right to object – You have a right to object to the processing of your personal data under certain circumstances. The right to objection in how Kandap use your personal data will be related to direct marketing activities. Kandap will respond to objection requests immediately on validation of your identity and your rights to object to your personal data being used.
We will stop processing any of your personal data for direct marketing immediately
Transfers to third countries – Kandap do not currently transfer any customer data to a third country.
The right to lodge a complaint with a supervisory authority – You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO) if you feel that Kandap has at any time neglected to satisfactorily look after your personal data or has failed to comply with your rights under the General Data Protection Regulation.
The Information Commissioner’s Office
Helpline: 0303 123 1113
Data Protection Officer
10 Abington Grove